Effective Date: 11/February/2023

Welcome to The Kerala Spice Hub ("we," "our," "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

Information that can identify you, such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third‑party payment gateways; we do not store card details)

Information that does not directly identify you, such as:

• Browser type
• Device information
• IP address
• Pages visited on our website
• Time and date of visits

We use the information we collect to:

• Process and fulfill orders
• Communicate with you about orders, inquiries, or customer support
• Improve our website, products, and services
• Send promotional emails or offers (only if you opt in)
• Comply with legal obligations

Our website may use cookies and similar technologies to enhance user experience. Cookies help us understand website traffic and user behavior. You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

We do not sell, trade, or rent your personal information to others. We may share your information only with:

• Trusted service providers (such as payment processors, delivery partners, and website hosting services)
• Legal authorities if required by law or to protect our rights

All third parties are required to keep your information confidential and use it only for the intended purpose.

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your personal data (subject to legal and business requirements)
• Opt out of promotional communications at any time

To exercise these rights, please contact us using the details below.

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes indicates acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us:

The Kerala Spice Hub
Email: contact@thekeralaspice.com
Phone: +91-8712225013
Address: 

HQ: The Kerala Spice Hub, Aiswarya, Nambiyanayil, Thampakachuvadu, North Aryad, Alappuzha, Kerala

Operational Unit: The Kerala Spice Hub, KSR Towers, Sangeeth Nagar, KPHB, Hyderabad, Telangana - 500072

This Privacy Policy is intended to comply with applicable laws in India and general data protection principles.